Refund Policy

At RazCrypto Gateway, we strive to ensure complete satisfaction with our cryptocurrency payment gateway services. Please read this refund policy carefully before using our services.

1. General Refund Policy

Due to the irreversible nature of cryptocurrency transactions:

• All cryptocurrency payments are final and non-refundable once confirmed on the blockchain
• We cannot cancel, reverse, or refund any completed cryptocurrency transactions
• Refunds for fiat currency payments may be considered on a case-by-case basis

2. Eligible Refund Cases

In exceptional circumstances, refunds may be considered for:

2.1 Service Non-Delivery

• If our gateway fails to process a payment despite receiving funds
• If services paid for were not rendered due to technical faults on our end

2.2 Duplicate Payments

• If identical payments are processed multiple times due to system error

3. Non-Refundable Situations

Refunds will not be granted for:

• Cryptocurrency price fluctuations after payment
• User errors in transaction details (wrong amount, wrong address)
• Blockchain network congestion or high gas fees
• Change of mind about services purchased
• Suspected fraudulent transactions (will be investigated instead)

4. Refund Process

For eligible refund cases:

• Submit refund request within 7 days of transaction
• Provide transaction hash and proof of payment
• Allow 5-10 business days for investigation
• Approved refunds will be processed in the original payment method
• Crypto refunds will use the exchange rate at refund time

5. Dispute Resolution

For unresolved refund requests:

• We will attempt mediation through our support team
• Unresolved disputes may be escalated to arbitration
• All disputes governed by laws of [Your Jurisdiction]

6. Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.