Privacy Policy

Last Updated: January 1, 2023

This Privacy Policy describes how RazCrypto Gateway ("we", "us", or "our") collects, uses, and discloses your personal information when you use our cryptocurrency payment gateway services.

By using our services, you consent to the practices described in this policy. We reserve the right to modify this policy at any time, with changes effective immediately upon posting.

1.1 Personal Information

When you register for our services, we collect:

• Full name and contact details
• Email address and password (encrypted)
• Phone number for verification and security
• Business information (if applicable)
• Cryptocurrency public wallet addresses
• Government-issued ID for verification (when required)

1.2 Transaction Information

For payment processing, we collect:

• Transaction amounts and cryptocurrency types
• Sender and recipient wallet addresses
• Transaction timestamps and blockchain hashes
• IP addresses and device information for security
• Browser and device type for compatibility

1.3 Automatically Collected Information

We automatically collect certain information when you use our services:

• Log data (IP address, browser type, pages visited)
• Device information (hardware model, operating system)
• Usage patterns and service interaction metrics
• Cookies and similar technologies data

We use the collected information to:

• Provide, maintain, and improve our payment gateway services
• Process transactions and prevent fraud
• Verify user identity (KYC/AML compliance)
• Communicate important service updates and security alerts
• Develop new features and services
• Comply with legal and regulatory requirements
• Analyze usage patterns to enhance user experience
• Resolve disputes and provide customer support

3.1 Third-Party Services

We may share information with:

• Blockchain networks to process transactions
• Compliance and fraud prevention services
• Payment processors and financial institutions
• Legal authorities when required by law or to prevent fraud
• Service providers who assist in our operations

3.2 Business Transfers

In case of merger, acquisition, or asset sale, user information may be transferred as a business asset. We will notify users of any such change in ownership.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We implement industry-standard security measures including:

• End-to-end encryption for all sensitive data
• Two-factor authentication (2FA) for accounts
• Regular security audits and penetration testing
• Cold storage for any cryptocurrency holdings
• Employee access controls and privacy training
• Secure socket layer (SSL) technology for data transmission

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Delete your account and personal data
• Opt-out of marketing communications
• Withdraw consent for data processing
• Data portability (receiving your data in a readable format)
• Object to processing of your personal data

To exercise these rights, please contact our support team. We will respond to all legitimate requests within 30 days.

We use cookies and similar technologies to:

• Authenticate users and maintain sessions
• Analyze service usage and performance
• Prevent fraudulent activities
• Remember your preferences and settings

You can manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use some features of our service.

As a global service, your information may be transferred to and processed in countries outside your residence. We ensure adequate protection through:

• Standard contractual clauses
• Data protection agreements with processors
• Compliance with applicable privacy laws
• Privacy Shield frameworks where applicable

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or service notifications. Continued use of our services after changes constitutes acceptance of the updated policy.

We will indicate the date of the last update at the bottom of this policy.

For privacy-related inquiries or concerns:

• Email: [email protected]
• Support Portal: https://support.razcrypto.com
• Mailing Address: [Your Company Address]

We take all privacy concerns seriously and will respond to all legitimate inquiries within a reasonable timeframe.

RazCrypto Gateway provides payment processing services only and is not liable for:

• Losses due to cryptocurrency price volatility
• User errors in transaction details (incorrect addresses, amounts)
• Network congestion or blockchain failures
• Smart contract vulnerabilities or exploits
• Regulatory changes affecting cryptocurrency usage
• Security breaches of user devices or third-party wallets
• Force majeure events beyond our reasonable control

Users are solely responsible for securing their wallet credentials and verifying transaction details before confirming.